Last updated: July 2026
Order Processing
Orders are generally processed within 1-3 business days, excluding weekends and public holidays. During launches, promotions, or peak periods, processing may take longer. You will receive a shipping confirmation when your order has been dispatched.
Shipping Destinations and Delivery Estimates
Available shipping methods, costs, and estimated delivery times will be shown at checkout. For standard shipping within the United States, estimated transit time is generally 3-7 business days after dispatch. Express options, when available, are generally estimated at 2-4 business days after dispatch.
Delivery estimates are not guarantees. Carrier delays, weather, customs, holidays, address issues, or other circumstances outside our control may affect delivery.
Tracking
When tracking is available, a tracking link will be sent to the email address used at checkout. Tracking information may take up to 48 hours to update after the carrier receives the package.
Address Accuracy
Please review your shipping address carefully before placing an order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Customers may be responsible for additional shipping costs if an order is returned or delayed because of an incorrect, incomplete, or undeliverable address.
Lost, Stolen, or Damaged Packages
If tracking shows no movement for an extended period, the package appears lost, or the package arrives damaged, contact support@leseaactive.com within 7 days of the expected or actual delivery date. We may ask for photographs, tracking details, or a carrier claim. We will assess each case based on the available evidence and applicable carrier procedures.
We are not responsible for packages confirmed as delivered to the address provided at checkout, except where required by law. We will nevertheless assist with reasonable carrier inquiries.
International Orders
Where international shipping is offered, customers are responsible for any import duties, taxes, customs charges, or brokerage fees unless checkout expressly states that such charges are included. Customs processing may delay delivery.
Order Changes and Cancellations
We will try to accommodate cancellation or address-change requests submitted before dispatch, but we cannot guarantee changes once processing has begun.